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DispensarySales floor and upsell

Train budtenders to recommend without overselling

The problem

Budtenders either push the expensive item or just fill the order.

Steps

  1. Ask what the customer wants to feel or avoid
  2. Recommend two options at different prices
  3. Explain product facts within your state's rules
  4. Let the customer choose
  5. Note preferences in the customer profile if allowed

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The Morning Count

Each weekday before you open: one playbook, why it matters, and the one thing to try today. Takes three minutes to read.